Refund policy

We have a 14-day return policy.

All our deliveries are handled by DPD Next Day service with Age Verification. Customers will receive a one-hour delivery time slot and can live track their order in real time. Please ensure an adult with and ID is available to sign for the delivery. If you are unable to receive the parcel, you must select one of the available delivery options provided by DPD via SMS or Email or call them directly on 0121 275 4815.

If the parcel is not collected on time and is returned to us. In this case, a £3.99 fee will apply to resend the order. Alternatively, if you choose a refund, we will refund the order excluding the original delivery charge.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 14 days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective. 

To start a return, you can contact us at info@fillthespirit.com Any products must be returned to us in good condition and in the original packaging. You can always contact us for any return question at info@fillthespirit.com

RETURNING ITEMS

You are responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. You are also responsible for insuring all returns as we might claim against you should damages be sustained.

Please return all items to the following address:

FILL THE SPIRITS LTD
461 LONDON ROAD
HIGH WYCOMBE
BUCKINGHAMSHIRE
HP11 1EL

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.